We would like to express our sincere gratitude for your continued support.
Regarding the recent reported fatal accident involving regenerative medicine (stem cell administration), we would like to first express our deepest condolences to the deceased and their families.
Our hospital has no involvement in this incident whatsoever, and we believe that we should await the Ministry of Health, Labour and Welfare's investigation into the cause for further details.
At the same time, our hospital places the utmost priority on ensuring that patients receive treatment with peace of mind, and in the more than 10 years since its establishment, we have safely performed over 150,000 stem cell-related cases. Based on this long-standing experience and track record, we continue to make efforts to further improve safety.
In particular, our hospital has an in-house clean room for culturing cells, which eliminates the need to transport cells outside, minimizing cell deterioration during the transport process. This ensures a system that allows us to safely administer cells in the best possible condition to patients.
In addition, from the start of treatment, all patients are required to submit a pre-health check and a thorough risk assessment is carried out. We apologize for any inconvenience this may cause, but this is an essential process to ensure patient safety, and we ask for your continued understanding and cooperation.
In response to this news report, our hospital has conducted emergency inspections and reconfirmed its safety measures, and is working with external experts to strengthen safety management to even stricter standards. We will respond sincerely to any questions so that patients and their families can receive treatment with peace of mind.
As the industry's leading stem cell clinic, we take our responsibility to ensure safety very seriously and are committed to contributing to the development of advanced medical care that is even more trusted than ever before.
September 1, 2025
HELENE Medical Corporation
Omotesando Helene Clinic/Helene Ao Building Clinic
